AccountsFamilies

How does kid PIN login work?

Find the family by the grown-up's email, tap an avatar, and enter the four-digit PIN. The server checks the hash.

Updated 8/23/2026

The three steps

I'm a learner → family email → avatar → PIN. The demo family is pre-filled so you can try Lily through Alex without creating an account.

If the PIN fails

After several wrong tries the login slows down. Check you picked the right avatar — each profile has its own PIN. A parent can create a new PIN only by replacing the profile or contacting support in production; in this app the parent sets the PIN at creation time.

Why not email for kids

COPPA-aligned design keeps child logins off email and off social identity providers. The parent account holds the email. The child account holds a first name, avatar, and PIN.

How do I create a family account?
A parent or guardian signs up with email, accepts the child-privacy consent, then adds a first-name learner profile with a four-digit PIN.
Can I sign in with Google, Facebook, or Apple?
Only when a real identity provider is connected. Child PIN profiles never use social login. Unconfigured buttons are hidden — they never sign you into the published demo family.
How do I reset a password?
Use Forgot password on the grown-up login tab. The reset link expires in an hour and signs out every other session.

All help articles Email support

How does kid PIN login work?

Related